# After Software Update, Aha computer software says.. "Halo not connected" **URL:** \ **Category:** General\ **Created:** [September 18, 2026, 4:01pm UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696 "2026-09-18T16:01:06Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![burley001](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@burley001](https://forum.ahaharmony.com/u/burley001)\ **Post date:** [September 18, 2026, 4:01pm UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/1 "2026-09-18T16:01:06Z")
I just did a successful Software Update. Now Aha computer software says.. “Halo not connected”. My Aha Halo is working OK, but the computer software is not able to read what programs are installed my Aha. What is the fix for this issue? ---
**Author:** ![Paolo](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.ahaharmony.com/paolo/32/458_2.png) [@Paolo](https://forum.ahaharmony.com/u/Paolo)\ **Post date:** [September 18, 2026, 6:01pm UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/2 "2026-09-18T18:01:11Z")
Same problem here..😶😶😶 ---
**Author:** ![ahaharmonyofficial](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@ahaharmonyofficial](https://forum.ahaharmony.com/u/ahaharmonyofficial)\ **Post date:** [September 20, 2026, 2:40am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/3 "2026-09-20T02:40:51Z")
Hi burley001, thank you for letting us know. Since your Aha Halo itself is still working normally, this appears to be a connection issue between the device and the computer software after the update. Please first try the following: 1. Close the Aha Halo software. 2. Disconnect and reconnect the Halo using the **original Aha Halo USB cable**. 3. Try a different USB port on your computer, preferably connecting directly rather than through a USB hub. 4. Restart the Aha Halo software and reconnect the device. If the software still shows **“Halo not connected”** , please go to **File → Send Feedback** in the software and submit a bug report so the operation log can be included for our technical team. You can also contact us at **[support@ahaharmony.com](mailto:support@ahaharmony.com)** for further assistance. We’re sorry for the inconvenience and will be happy to help you get the software connected again. 💜 ![image](https://canada1.discourse-cdn.com/flex011/uploads/ahaharmony/original/1X/2b36077d2f568a13552ff5264cd527acf2ceba4a.jpeg) ![image](https://canada1.discourse-cdn.com/flex011/uploads/ahaharmony/original/1X/5896151d7a2fbf8d04c10b150d25578df87bccf0.jpeg) ---
**Author:** ![Bonnie23](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@Bonnie23](https://forum.ahaharmony.com/u/Bonnie23)\ **Post date:** [September 20, 2026, 2:52am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/4 "2026-09-20T02:52:49Z")
Same problem here. Halo not connecting after firmware upgrade and Halo screen displaying “Firmware update” and will not resume normal operation. Please rectify. ---
**Author:** ![ahaharmonyofficial](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@ahaharmonyofficial](https://forum.ahaharmony.com/u/ahaharmonyofficial)\ **Post date:** [September 20, 2026, 3:44am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/5 "2026-09-20T03:44:29Z")
Hi Bonnie, thank you for letting us know. If your Aha Halo screen is still displaying **“Firmware Update,”** this usually means the firmware update has not been fully completed yet. Please keep the Halo connected to your computer and follow these steps: 1. Make sure your **Aha Halo software is updated to the latest version**. 2. Open the Aha Halo software and connect your Halo to the computer via USB. 3. Go to **File → Check for New Firmware**. 4. If the software cannot detect the Halo normally because it is already in Firmware Update mode, continue with the firmware update process and select the port connected to your Halo when prompted. 5. When **“New Halo Firmware Available”** appears, click **Install** and keep the Halo connected until the update is fully completed. 6. Once the Halo screen displays **“Firmware Update OK,”** press the right-side button to restart the device. If the Halo remains stuck in Firmware Update mode or the installation still cannot complete, please follow our official Firmware Recovery Guide here: **[https://www.ahaharmony.com/blog/new-features-up-to-50-programs-capacity-and-multilingual-display/](https://www.ahaharmony.com/blog/new-features-up-to-50-programs-capacity-and-multilingual-display/?utm_source=chatgpt.com)** If you still need assistance, please contact us at **[support@ahaharmony.com](mailto:support@ahaharmony.com)** and our support team will be happy to help. 💜 ---
**Author:** ![burley001](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@burley001](https://forum.ahaharmony.com/u/burley001)\ **Post date:** [September 24, 2026, 3:18pm UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/6 "2026-09-24T15:18:39Z")
Sorry for my late response. I just restarted AHA Software and attached my Halo and sent feedback per you instruction. My Halo continues to work OK, but the computer software says the Halo is NOT Attached even though it is attached. ---
**Author:** ![juliacello](https://avatars.discourse-cdn.com/v4/letter/j/b5a626/32.png) [@juliacello](https://forum.ahaharmony.com/u/juliacello)\ **Post date:** [September 26, 2026, 9:06am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/7 "2026-09-26T09:06:16Z")
I have the same issue, although it isnt after updating anything. THis morning, the aha app says “ aha halo not connected”. I have even re set it, and shut down the app, and plugged it in a different port on my Mac, Im not even sure that it is charging although I am using the original cable. Im only a couple of weeks into this so its possible that I have made some mistake. My guess is that somehow the cable is broken but I cant try another cable!! I have emailed support. Many thanks, I am loving the device, its helping me to sleep well… ---
**Author:** ![juliacello](https://avatars.discourse-cdn.com/v4/letter/j/b5a626/32.png) [@juliacello](https://forum.ahaharmony.com/u/juliacello)\ **Post date:** [September 26, 2026, 9:15am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/8 "2026-09-26T09:15:23Z")
its ok ive fixed it!! Many thanks , Julia XXX ---
**Author:** ![Paolo](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.ahaharmony.com/paolo/32/458_2.png) [@Paolo](https://forum.ahaharmony.com/u/Paolo)\ **Post date:** [October 4, 2026, 12:56am UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/9 "2026-10-04T00:56:45Z")
Problem fixed just by changing cable. ---
**Author:** ![burley001](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@burley001](https://forum.ahaharmony.com/u/burley001)\ **Post date:** [October 7, 2026, 4:54pm UTC](https://forum.ahaharmony.com/t/after-software-update-aha-computer-software-says-halo-not-connected/3696/10 "2026-10-07T16:54:47Z")
Hi Support, I am still receiving the ERROR message “Halo not connected” after I connect my AHA to my windows 11 computer. (I just sent you a new file via **File → Send Feedback** ) In my situation, my original cable worked just fine whenever I connected it to my WIN11 computer (the AHA computer software always connected to my AHA). After I did a successful update of the AHA software, the AHA computer software immediately was unable to connect to my AHA. The ERROR message “Halo not connected” appeared. My AHA is working OK, but I cannot connect it to the AHA computer software any longer to update and/or change programs on it (ERROR Message: Halo not connected ). The fact that the AHA computer software immediately after I updated my AHA device successfully was NOT able to communicate with my AHA device suggests to me that there is some type software issue with the update that continues to prevent my AHA device from connecting to the AHA computer software. **Aha support, what do you suggest I do now to assist you in uncovering the issue I have?**