# My device won't connect to the software

**URL:** <https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869>\
**Category:** General\
**Created:** [September 9, 2025, 5:59am UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869 "2025-09-09T05:59:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Adriandc6](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.ahaharmony.com/adriandc6/32/52_2.png) [@Adriandc6](https://forum.ahaharmony.com/u/Adriandc6)\
**Post date:** [September 9, 2025, 5:59am UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869/1 "2025-09-09T05:59:47Z")

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Hi there. can anyone help with connecting my device to the software. I have updated to the latest version but my halo won’t show up. even after uninstalling and re installing.

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**Author:** ![UBogun](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.ahaharmony.com/ubogun/32/258_2.png) [@UBogun](https://forum.ahaharmony.com/u/UBogun)\
**Post date:** [September 9, 2025, 12:30pm UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869/2 "2025-09-09T12:30:33Z")

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Could you add a bit more information please? What platform are you running halo on? What system?  
If on macOS and you have an extension dock attached, some of them sometimes cut the ports and it usually suffices to switch to a different USB port to revive them.  
Do you see halo as a USB device in Mac system information or Windows device list? If not, try to change the cable and/or reset your computer.  
Do you have different USB devices attached to your computer? Try to disconnect them temporarily.  
If nothing helps, send a program log to the IT team so they can investigate your issue.

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**Author:** ![CKB](https://avatars.discourse-cdn.com/v4/letter/c/ecb155/32.png) [@CKB](https://forum.ahaharmony.com/u/CKB)\
**Post date:** [September 9, 2025, 6:29pm UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869/3 "2025-09-09T18:29:56Z")

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Please kindly review the thread below, which has helped select people experiencing halo connectivity issues.

> [@Halo device not working](https://forum.ahaharmony.com/t/halo-device-not-working/2632):
>
> My Halo device is not working all of a sudden, and I’ve tried everything I can think of, using the manual, and switching to different computers and unplugging, replugging the cables, even reset the device, but still all i get is-- no Halo connected. I’ve been using this for weeks now with no problems, but just today this happens. Any advice for me, anyone?

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**Author:** ![UBogun](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.ahaharmony.com/ubogun/32/258_2.png) [@UBogun](https://forum.ahaharmony.com/u/UBogun)\
**Post date:** [September 9, 2025, 9:14pm UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869/4 "2025-09-09T21:14:56Z")

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(Post deleted as it was misplaced here)

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**Author:** ![BeateHeusler](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@BeateHeusler](https://forum.ahaharmony.com/u/BeateHeusler)\
**Post date:** [September 10, 2025, 5:01pm UTC](https://forum.ahaharmony.com/t/my-device-wont-connect-to-the-software/2869/5 "2025-09-10T17:01:51Z")

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Nur das Original Aha-Halo Kabel funktioniert!!!