# The update screen freezes

**URL:** <https://forum.ahaharmony.com/t/the-update-screen-freezes/3239>\
**Category:** General\
**Created:** [March 12, 2026, 10:01am UTC](https://forum.ahaharmony.com/t/the-update-screen-freezes/3239 "2026-03-12T10:01:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Keefe](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@Keefe](https://forum.ahaharmony.com/u/Keefe)\
**Post date:** [March 12, 2026, 10:01am UTC](https://forum.ahaharmony.com/t/the-update-screen-freezes/3239/1 "2026-03-12T10:01:24Z")

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I can’t get pass the 1.3.2 update without the update screen popping up and freezing. I can’t use the main screen because of it. When I try click the Remind me later button, nothing happens. The update screen stays, and I can’t use the main screen at all.

Also, when the main screen does come up, when I plug in the aha halo with the supplied USB cable, the software shows the “searching” icon, then goes back to “not connected”. Also, when trying to exit the program, it will not exit, the screen freezes. I have to restart the computer to get rid of it.

 ![20260312_051149](https://canada1.discourse-cdn.com/flex011/uploads/ahaharmony/original/1X/d4c9e3a410f7730fc3ea3613441faf539498d142.jpeg)

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**Author:** ![ahaharmonyofficial](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@ahaharmonyofficial](https://forum.ahaharmony.com/u/ahaharmonyofficial)\
**Post date:** [March 13, 2026, 1:44am UTC](https://forum.ahaharmony.com/t/the-update-screen-freezes/3239/2 "2026-03-13T01:44:59Z")

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Dear, you can try contacting our customer service **[support@ahaharmony.com](mailto:support@ahaharmony.com)** to assist you in resolving this issue.

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<div class="post-metadata">

**Author:** ![Keefe](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@Keefe](https://forum.ahaharmony.com/u/Keefe)\
**Post date:** [March 13, 2026, 2:26am UTC](https://forum.ahaharmony.com/t/the-update-screen-freezes/3239/3 "2026-03-13T02:26:16Z")

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Thank you, Penny, I will try the support. Keefe.

Someone replied to your post.

> ![](https://canada1.discourse-cdn.com/flex011/uploads/ahaharmony/original/1X/fe4ae3d363ba27da6c87db399bcfc2c18e16b5f9.png "ahaharmonyofficial") | [ahaharmonyofficial](https://forum.ahaharmony.com/u/ahaharmonyofficial) Leader  
> March 13 |
> 
> - | - |

Dear, you can try contacting our customer service **[support@ahaharmony.com](mailto:support@ahaharmony.com)** to assist you in resolving this issue.

---

<div class="post-metadata">

**Author:** ![Keefe](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@Keefe](https://forum.ahaharmony.com/u/Keefe)\
**Post date:** [March 13, 2026, 3:54am UTC](https://forum.ahaharmony.com/t/the-update-screen-freezes/3239/4 "2026-03-13T03:54:25Z")

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I got it working. i just deleted the program and reinstalled the 2.0 version form the aha halo website. Thank you, Keefe.

Thank you, Penny, I will try the support. Keefe.

Someone replied to your post.

> ![](https://canada1.discourse-cdn.com/flex011/uploads/ahaharmony/original/1X/fe4ae3d363ba27da6c87db399bcfc2c18e16b5f9.png "ahaharmonyofficial") | [ahaharmonyofficial](https://forum.ahaharmony.com/u/ahaharmonyofficial) Leader  
> March 13 |
> 
> - | - |

Dear, you can try contacting our customer service **[support@ahaharmony.com](mailto:support@ahaharmony.com)** to assist you in resolving this issue.