Delivery problems

General
1

The issue has now been resolved and I have my Halo :folded_hands: FABULOUS! :star_struck:

2

I think these are isolated issues which can happen and are not intentional, and whilst delivery may take some time (due to demand etc), I have never encountered issues with customer care and the professionalism of the team. Every time I have had a query or issue, it has been treated with urgency in a kind, considerate and professional manner.

4 Likes
3

I placed my order on March 26. Got 2 emails on April 8 & 9th informing me my order had been shipped. Followed tracking link until the parcel was delivered to someone else. Customer service has now gotten back to me telling me my Halo has not actually been shipped yet due to delays. All very confusing :face_with_diagonal_mouth:

4

Apparently I am not the only one having delivery issues

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5

J’ai commandé le 19 mars, reçu l’ordre de commande le 2 avril, le lien de suivi le 7 et depuis, rien, aucune information de suivi n’est disponible via le lien hormis que l’ordre de commande a été transmis au 3 avril…
Je suis dans le centre de la France.
Je pensais aussi contacter le service client, mais vu qu’il disait dans une lettre que le suivi serait accessible jusqu’à 10 jours ouvrés après l’ordre, j’attends.
Mais j’avoue que que mon impatience commence à me gagner :sweat_smile:
Avez-vous vu votre suivi via le lien 17-track ?

6

Je vous comprends parfaitement, car je suis dans le mĂŞme cas que vous apparemment.
Mais je sais que c’est une “extrêmement” petite compagnie… et je pense qu’ils sont plutôt débordés qu’autre chose.
Patieeeeeeennnce, patieeeeeennnnce :wink:

1 Like
7

Quand je dis:

c’est qu’ils l’ont dit dans leur session de Questions et Réponses sur YT:

1 Like
8

When my package arrived, the adress on it was correct. But in DHL system, DHL changed it electronicly. Only my appartment number was on it plus half of my streetname without housenumber. So Aha made no mistake. It was DHL. After they obvious could not deliver, I contacted both Aha and DHL and the result was that they delivered it at a service point where I could pick it up. They don’t look at the address on the package but just in their “system”. DHL gives me always troubles.

9

Halo FINALLY arrived on Saturday :star_struck:, a month after ordering and fortunately I was able to get it up and running (on Mac) very quickly.

It really is a wonderful little device! Very well conceived, light, so far very easy to use and absolutely beautiful :heart_eyes:

The silicon case is great to protect Halo and so smooth to the touch. The cross body bag is very handy to carry Halo and very well designed!

I ran a few programs these past couple of days and they have so far been very helpful :sparkles:
Thank you John and the whole Aha Harmony team :sparkles::folded_hands::sparkles: