Is it possible to change the battery? at some point a new battery will be needed!
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Dear Customer,
We understand your concern regarding the battery replacement of the device. Our battery is designed to maintain excellent performance over an extended period. In fact, it retains 87% of its capacity even after 500 charge - discharge cycles, ensuring long - term usability.
Should you have any further questions or encounter any issues related to the battery in the future, please don’t hesitate to reach out to our customer service team at support@ahaharmony.com. We’ll be more than happy to provide you with further assistance and guidance.
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I’ll like to have a spare battery or two for my AHA Halo. Where can I buy them, do you sell them, what is the price and it is easy to replace them? Do you have a video on how to replace the batteries? I also want to buy more holographic stickers but I’m more interested in spare batteries for now. Thank you very much and have a nice day! Nicolae Marinescu
Hi AhaSupportTeam!
I have a new question regarding BATTERY:
When the battery will die can I use a CELL PHONE PORTABLE POWER BANK to run my AHA HALO? It will be very nice to be able to do that! I’ll appreciate your answer! Nicolae Marinescu
Dear, Aha can be charged with a mobile power bank, but it is recommended to use with the original USB cable.
Hi Penny,
I know the AHA HALO battery can be charge with A Cellphone Power Bank if the battery IS NOT DEAD (has less than 500 recharge cycles), I did not ask to RE-CHARGE the battery, my question was:
Can I use (TURN ON) AHA HALO if the battery is DEAD (AFTER 500 or 600 recharge cycles AHA HALO will not turn on) just by using a Cellphone Portable Power Bank or turn it on by connecting it to a computer?
That means that if the battery is DEAD (after 500 or 600 recharge cycles) I can no longer use the AHA HALO (even if I connect it to a Cellphone Portable Power Bank or to a computer) and I have to throw it in the garbage and buy a NEW one?
Hope I clarify my question and now I can get answers to it.
Thank you,
Nicolae Marinescu
AHA HALO HARMONY or WHATEVER and PENNY YU or WHOEVER!
Can any of you answer my questions about BATTERIES or are you HIDING somthing?
Also can you show a picture of mother board of the HALO device?
Why are you so secretive? Do you have something to hide?
I’m waiting for your TRUE answers!
Nicolae Marinescu
Dear Nicolae,
Thank you for your message — and we truly understand your frustration.
We’re very sorry for the delay in responding and appreciate your patience in clarifying your question so thoroughly.
To address your concern directly:
If your Aha Halo’s internal battery has reached the end of its lifespan.
You do not need to replace the entire device.
Our customer service team can assist you with a battery replacement service, allowing you to continue using your Aha Halo as normal.
Please kindly contact our support team at support@ahaharmony.com and we’ll guide you through the replacement process in detail.
We value your trust and thank you for giving us the opportunity to clarify this matter. Your satisfaction and continued use of the Aha Halo mean a great deal to us.
With warm regards,
The Aha Harmony Support Team