Error Message After Latest Software Update

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1

I went through the normal process of installing the update.

  1. Turned off Halo
  2. Plugged Halo into pc
  3. Turned on Halo
  4. Loaded Aha Halo software
  5. Clicked to install update
  6. After the update completed, clicked “Update & Quit”
  7. Clicked to load software and received the error message

Will I need to uninstall the software, and re-install?

2

The best solution we have at the moment is to uninstall and re-install an older version, or do a System Restore (Windows) to a point before the glitch. Older Version Reinstall Procedure Be sure to read the entire post. Maybe Support has a fix by now.

3

After my original post, I did uninstall and reinstall and was able to resolve the issue.

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4

If you meet same problem in the future, could you open the Task Manager and check if there is an AHA software process running? Previously, we found that having an AHA process running in the background could cause this error.

5

I have the same issue and am Not going to do what the gentleman below suggested. It needs to be easy and simply turn on plug in and it works. Please fix this update. It won’t load after doing the steps to load. Just an error message.

6

Dear, I have received your suggestion. We will actively communicate with the software department and improve these aspects to provide a better user experience.

7

Penny,
You’re amazing! Thanks a bunch.
Charla

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