I Upgraded on my Win 10 computer in Fairbanks ,then traveled and stayed 3 months in North Carolina and upgraded a laptop there. When I came home everything was fine until I ran the next upgrade. I had some trouble getting the software to run but finally it worked. This Win 10 computer wants to save the software as an Adobe pdf . It makes it hard to upgrade.
Somewhere in here the software could not see that the Halo was plugged in.
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The Aha software installer should not be saving as a PDF, so that definitely sounds unusual.
Has the issue been resolved now?
If the software still cannot detect the Halo, please let us know what is happening currently and share a screenshot if possible. That will help us better understand the situation and suggest the next steps.
Nothing has worked. The software doesn’t see the Halo. I have a new windows 11 Home edition computer from Dell that I have not started using yet. I have several Spooky2 devices In the basement. I could use this computer down there. This Win 10 device isn’t supported and I was going to replace it when this problem showed up. What do you think?
First, please hold Alt and click the Aha Halo logo in the top-left corner of the software to check your current firmware version.
You can also try a different USB port or a different USB cable, as connection issues can sometimes prevent the software from detecting the Halo.
If that still doesn’t help, the best next step would be to record a short video showing the issue and send it to support@ahaharmony.com. Our support team can then work with you one-on-one to help resolve it. 
No. I am positive the software is up to date, and the program loads. abut it cannot see the Halo. This error message comes up every time. Exception: Runtimeexception-1000
Timeout 2
We’re sorry you’re experiencing this issue. Please contact our support team at support@ahaharmony.com and include the error message you’re seeing.
Our team will send you a new software package and help guide you through the steps to resolve the connection issue.