The software has lost my HJalo

I Upgraded on my Win 10 computer in Fairbanks ,then traveled and stayed 3 months in North Carolina and upgraded a laptop there. When I came home everything was fine until I ran the next upgrade. I had some trouble getting the software to run but finally it worked. This Win 10 computer wants to save the software as an Adobe pdf . It makes it hard to upgrade.
Somewhere in here the software could not see that the Halo was plugged in.

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