Firmware upgrade message on my unit

I have a ‘firmware upgrade’ message on my Halo unit and it has frozen it on off mode. I can’t turn it on and I can’t access any other data either. When I try to do a firmware upgrade from the main site, I get a message that there is already programs running. So, my unit is not operating at all.

mine is the same…have shut down the programme several times and still nothing happening…add and delete buttons are not highlighted either…hmmmm

They sent me this blog on it. I’m in the process of trying to follow the instructions but it’s slow going for me. Here’s the link to the blog and you’ll find the two download links within. lol. I can’t figure how one is supposed to push and hold the Left and Up AND plug into the USB at the same time. And they say to turn the unit off before starting but my unit is frozen. I don’t know… but maybe you’re better at this and can give me some tips if you get it going again.

https://www.ahaharmony.com/firmware-upgrade/

Hi. I did get the download into my unit, finally. I suggest you watch the video included in the blog as it was easier to follow for me. Good luck!

They sent me this blog on it. I’m in the process of trying to follow the instructions but it’s slow going for me. Here’s the link to the blog and you’ll find the two download links within. lol. I can’t figure how one is supposed to push and hold the Left and Up AND plug into the USB at the same time. And they say to turn the unit off before starting but my unit is frozen. I don’t know… but maybe you’re better at this and can give me some tips if you get it going again.

https://www.ahaharmony.com/firmware-upgrade/