Glitch when installing program, Halo device stuck

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I OWN TWO AHA HALO DEVICES. I’VE TRIED TO RECALL THE PROCESSES THAT I DID. BELOW YOU WILL FIND THE FIRST OF FOUR LOGS WHEN THE GLITCH HAPPENED.

Downloaded the most recent update

Went to File>Preferences and checked “Sort halo Programs Alphabetically” and “Sort Library Alphabetically”

Closed software

Turned off the FIRST Halo device

Plugged Halo cable into pc

Plugged FIRST Halo device into cable

Turned on FIRST Halo device

Loaded software

Deleted programs on FIRST Halo device

Selected programs from library

Clicked “Load”

Software shows this image (which was stuck) and did not install. I had to ALT/CONTROL/DELETE to end task.

image
image567×220 22 KB

FIRST Halo device screen showed “load program” (which was stuck) and device funcction could only be turned on and off.

Closed software

Inserted paper clip in factory default hole on FIRST Halo device

FIRST Halo device screen continued to show “load program”

Turned off FIRST Halo device

Inserted paper clip in factory default hole on FIRST Halo device

Turned on FIRST Halo device

Halo device screen continued to show “load program”

Closed software, turned off FIRST Halo device, unplugged cable

Plugged cable into pc, plugged into a SECOND Halo device, loaded software

Software alphabetized the programs in the SECOND Halo

Deleted a program from the SECOND Halo successfully

Loaded a program into the SECOND Halo successfully

Later in the day, I tried (unsuccessfully) to download updates. I made the decision to uninstall the software and start fresh.

I tried, again, to get the FIRST Halo device to respond, but it did not. Still stuck, as above.

On a hunch, I decided to click on the “Install Quick Pack”, instead. Voila! It began to load on the FIRST Halo.

After the Quick Pack finished loading, I decided to try and “Load” a program . It now worked!

THIS IS THE LOG FROM WHEN THE GLITCH HAPPENED. IF YOU WOULD LIKE THE LOG OF WHEN IT RESOLVED AFTER THE QUICK PACK INSTALLED, PLEASE LET ME KNOW.

“STARTED ON 2025-05-29 8:44:48”

“Copying items to backup C:\Program Files\aha halo\aha halo.exe-20250529 84448”

“Looking for item C:\Program Files\aha halo\aha halo Libs”

“…found, copying”

C:\Program Files\aha halo\aha halo Libs\Browser Pluginx64.dll

C:\Program Files\aha halo\aha halo Libs\Cryptox64.dll

C:\Program Files\aha halo\aha halo Libs\EHAES16201.dll

C:\Program Files\aha halo\aha halo Libs\GZipx64.dll

C:\Program Files\aha halo\aha halo Libs\Internet Encodingsx64.dll

C:\Program Files\aha halo\aha halo Libs\MBS_CURL_CURLS_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_DataTypes_BigNumber_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Encryption_Base64_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Encryption_OpenSSL_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Encryption_Twofish_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Mac64bit_WKWebViewControl_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSAttributedString_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSFont_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSImage_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSURLRequest_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSURL_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacBase_NSView_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacCocoa_NSGraphics_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacCocoa_NSPrint_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_MacControls_NSHTTPCookie_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Main_NSAffineTransform_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Main_NSBase_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Main_Registration_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_SQL_SQLDatabase_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_SQL_SQLite_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_SQL_SQL_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_USB_MacUSB_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_USB_WinUSB_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_Calc_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_FontActivation_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_LargeStream_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_Main_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_Memory_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_Process_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_SystemInformation_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Util_Window_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_WinFrameworks_WebView2_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Win_WindowsProxy_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Win_WindowsUtil_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\MBS_Win_Win_Plugin_21213.dll

C:\Program Files\aha halo\aha halo Libs\NotificationProvider1201.dll

C:\Program Files\aha halo\aha halo Libs\RegExx64.dll

C:\Program Files\aha halo\aha halo Libs\Shellx64.dll

C:\Program Files\aha halo\aha halo Libs\SSLSocketx64.dll

C:\Program Files\aha halo\aha halo Libs\XMLx64.dll

45 file(s) copied.

“…confirmed”

“Looking for item C:\Program Files\aha halo\aha halo Resources”

“…found, copying”

C:\Program Files\aha halo\aha halo Resources\ahaHalo.sqlite

C:\Program Files\aha halo\aha halo Resources\AlertBackground.png

C:\Program Files\aha halo\aha halo Resources\AlertBackground@2x.png

C:\Program Files\aha halo\aha halo Resources\AlertBackground@3x.png

C:\Program Files\aha halo\aha halo Resources\AlertBackgroundDM.png

C:\Program Files\aha halo\aha halo Resources\AlertBackgroundDM@2x.png

C:\Program Files\aha halo\aha halo Resources\AlertBackgroundDM@3x.png

C:\Program Files\aha halo\aha halo Resources\check_false_1x.png

C:\Program Files\aha halo\aha halo Resources\check_false_2x.png

C:\Program Files\aha halo\aha halo Resources\check_false_3x.png

C:\Program Files\aha halo\aha halo Resources\check_true_1x.png

C:\Program Files\aha halo\aha halo Resources\check_true_2x.png

C:\Program Files\aha halo\aha halo Resources\check_true_3x.png

C:\Program Files\aha halo\aha halo Resources\DarkModeRibbon.png

C:\Program Files\aha halo\aha halo Resources\DarkModeRibbon@2x.png

C:\Program Files\aha halo\aha halo Resources\DarkModeRibbon@3x.png

C:\Program Files\aha halo\aha halo Resources\de.mo

C:\Program Files\aha halo\aha halo Resources\en.mo

C:\Program Files\aha halo\aha halo Resources\es.mo

C:\Program Files\aha halo\aha halo Resources\fi.mo

C:\Program Files\aha halo\aha halo Resources\fr.mo

C:\Program Files\aha halo\aha halo Resources\Halo200.png

C:\Program Files\aha halo\aha halo Resources\Halo200@2x.png

C:\Program Files\aha halo\aha halo Resources\Halo200@3x.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoColor.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoColor@2x.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoColor@3x.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoWhite.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoWhite@2x.png

C:\Program Files\aha halo\aha halo Resources\HaloLogoWhite@3x.png

C:\Program Files\aha halo\aha halo Resources\it.mo

C:\Program Files\aha halo\aha halo Resources\menu_black_1x.png

C:\Program Files\aha halo\aha halo Resources\menu_black_2x.png

C:\Program Files\aha halo\aha halo Resources\menu_black_3x.png

C:\Program Files\aha halo\aha halo Resources\menu_white_1x.png

C:\Program Files\aha halo\aha halo Resources\menu_white_2x.png

C:\Program Files\aha halo\aha halo Resources\menu_white_3x.png

C:\Program Files\aha halo\aha halo Resources\nl.mo

C:\Program Files\aha halo\aha halo Resources\OpenSans-Bold.ttf
C:\Program Files\aha halo\aha halo Resources\OpenSans-Light.ttf
C:\Program Files\aha halo\aha halo Resources\OpenSans-Regular.ttf
C:\Program Files\aha halo\aha halo Resources\OpenSans-Semibold.ttf
C:\Program Files\aha halo\aha halo Resources\Ribbon.png
C:\Program Files\aha halo\aha halo Resources\Ribbon@2x.png
C:\Program Files\aha halo\aha halo Resources\Ribbon@3x.png
45 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\cefsubproc.exe”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\chrome_100_percent.pak”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\chrome_200_percent.pak”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\chrome_elf.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\concrt140.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\d3dcompiler_47.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\icudtl.dat”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\libcef.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\libEGL.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\libGLESv2.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\locales”
“…found, copying”

C:\Program Files\aha halo\locales\af.pak

C:\Program Files\aha halo\locales\am.pak

C:\Program Files\aha halo\locales\ar.pak

C:\Program Files\aha halo\locales\bg.pak

C:\Program Files\aha halo\locales\bn.pak

C:\Program Files\aha halo\locales\ca.pak

C:\Program Files\aha halo\locales\cs.pak

C:\Program Files\aha halo\locales\da.pak

C:\Program Files\aha halo\locales\de.pak

C:\Program Files\aha halo\locales\el.pak

C:\Program Files\aha halo\locales\en-GB.pak

C:\Program Files\aha halo\locales\en-US.pak

C:\Program Files\aha halo\locales\es-419.pak

C:\Program Files\aha halo\locales\es.pak

C:\Program Files\aha halo\locales\et.pak

C:\Program Files\aha halo\locales\fa.pak

C:\Program Files\aha halo\locales\fi.pak

C:\Program Files\aha halo\locales\fil.pak

C:\Program Files\aha halo\locales\fr.pak

C:\Program Files\aha halo\locales\gu.pak

C:\Program Files\aha halo\locales\he.pak

C:\Program Files\aha halo\locales\hi.pak

C:\Program Files\aha halo\locales\hr.pak

C:\Program Files\aha halo\locales\hu.pak

C:\Program Files\aha halo\locales\id.pak

C:\Program Files\aha halo\locales\it.pak

C:\Program Files\aha halo\locales\ja.pak

C:\Program Files\aha halo\locales\kn.pak

C:\Program Files\aha halo\locales\ko.pak

C:\Program Files\aha halo\locales\lt.pak

C:\Program Files\aha halo\locales\lv.pak

C:\Program Files\aha halo\locales\ml.pak

C:\Program Files\aha halo\locales\mr.pak

C:\Program Files\aha halo\locales\ms.pak

C:\Program Files\aha halo\locales\nb.pak

C:\Program Files\aha halo\locales\nl.pak

C:\Program Files\aha halo\locales\pl.pak

C:\Program Files\aha halo\locales\pt-BR.pak

C:\Program Files\aha halo\locales\pt-PT.pak

C:\Program Files\aha halo\locales\ro.pak

C:\Program Files\aha halo\locales\ru.pak

C:\Program Files\aha halo\locales\sk.pak

C:\Program Files\aha halo\locales\sl.pak

C:\Program Files\aha halo\locales\sr.pak

C:\Program Files\aha halo\locales\sv.pak

C:\Program Files\aha halo\locales\sw.pak

C:\Program Files\aha halo\locales\ta.pak

C:\Program Files\aha halo\locales\te.pak

C:\Program Files\aha halo\locales\th.pak

C:\Program Files\aha halo\locales\tr.pak
C:\Program Files\aha halo\locales\uk.pak
C:\Program Files\aha halo\locales\ur.pak
C:\Program Files\aha halo\locales\vi.pak
C:\Program Files\aha halo\locales\zh-CN.pak
C:\Program Files\aha halo\locales\zh-TW.pak
55 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp120.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp140.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp140_1.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp140_2.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp140_atomic_wait.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcp140_codecvt_ids.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\msvcr120.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\resources.pak”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\snapshot_blob.bin”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\v8_context_snapshot.bin”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vccorlib140.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vcruntime140.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vcruntime140_1.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vcruntime140_threads.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vk_swiftshader.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vk_swiftshader_icd.json”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\vulkan-1.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Looking for item C:\Program Files\aha halo\XojoGUIFramework64.dll”
“…found, copying”
1 file(s) copied.
“…confirmed”
“Moving the executable aha halo.exe to backup”
1 file(s) moved.
“…confirmed”
“All items moved to backup”
“Copying files from C:\Program Files\aha halo\aha halo- decompressed\aha halo to folder C:\Program Files\aha halo”
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo.exe
C:\Program Files\aha halo\aha halo- decompressed\aha halo\cefsubproc.exe
C:\Program Files\aha halo\aha halo- decompressed\aha halo\chrome_100_percent.pak
C:\Program Files\aha halo\aha halo- decompressed\aha halo\chrome_200_percent.pak
C:\Program Files\aha halo\aha halo- decompressed\aha halo\chrome_elf.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\concrt140.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\d3dcompiler_47.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\icudtl.dat
C:\Program Files\aha halo\aha halo- decompressed\aha halo\libcef.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\libEGL.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\libGLESv2.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp120.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp140.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp140_1.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp140_2.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp140_atomic_wait.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcp140_codecvt_ids.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\msvcr120.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\resources.pak
C:\Program Files\aha halo\aha halo- decompressed\aha halo\snapshot_blob.bin
C:\Program Files\aha halo\aha halo- decompressed\aha halo\v8_context_snapshot.bin
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vccorlib140.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vcruntime140.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vcruntime140_1.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vcruntime140_threads.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vk_swiftshader.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vk_swiftshader_icd.json
C:\Program Files\aha halo\aha halo- decompressed\aha halo\vulkan-1.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\XojoGUIFramework64.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\Browser Pluginx64.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\Cryptox64.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\EHAES16201.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\GZipx64.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\Internet Encodingsx64.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_CURL_CURLS_Plugin_21232.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_DataTypes_BigNumber_Plugin_21232.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Encryption_Base64_Plugin_21232.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Encryption_OpenSSL_Plugin_21232.dll
C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Encryption_Twofish_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Mac64bit_WKWebViewControl_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSAttributedString_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSFont_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSImage_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSURLRequest_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSURL_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacBase_NSView_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacCocoa_NSGraphics_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacCocoa_NSPrint_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_MacControls_NSHTTPCookie_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Main_NSAffineTransform_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Main_NSBase_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Main_Registration_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_SQL_SQLDatabase_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_SQL_SQLite_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_SQL_SQL_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_USB_MacUSB_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_USB_WinUSB_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_Calc_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_FontActivation_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_LargeStream_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_Main_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_Memory_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_Process_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_SystemInformation_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Util_Window_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_WinFrameworks_WebView2_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Win_WindowsProxy_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Win_WindowsUtil_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\MBS_Win_Win_Plugin_21232.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\NotificationProvider1201.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\RegExx64.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\Shellx64.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\SSLSocketx64.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Libs\XMLx64.dll

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\ahaHalo.sqlite

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackground.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackground@2x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackground@3x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackgroundDM.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackgroundDM@2x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\AlertBackgroundDM@3x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_false_1x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_false_2x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_false_3x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_true_1x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_true_2x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\check_true_3x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\DarkModeRibbon.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\DarkModeRibbon@2x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\DarkModeRibbon@3x.png

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\de.mo

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\en.mo

C:\Program Files\aha halo\aha halo- decompressed\aha halo\aha halo Resources\es.mo

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2

halo’s display showing “Load Program” means there are no programs installed on the device, so no need to reset it when this message is shown.

For why it could not load programs, please send the respective program log to the support team. You can find it when you use the menu entry “Show log folder”, and you can send it with the “Send Feedback” menu entry together with a short description or link to this thread.

3

The log was in the previous post. I am new to this forum and do not understand all of its functions. FYI, the Halo device would not reset. I attempted multiple times. It remained in the stuck state with “load program” displaying. This was only interrupted when I installed the Quick Pack. After that, the device screen cleared and the “Load” was once again operational.

4

I have the same problem, I haven’t been able to do the update, it went all blank, not loading anything, I tried 3 times.
I had to delete the app on my pc, and reinstall the old version to be able to keep using it.