Halo device not working

My Halo device is not working all of a sudden, and I’ve tried everything I can think of, using the manual, and switching to different computers and unplugging, replugging the cables, even reset the device, but still all i get is-- no Halo connected. I’ve been using this for weeks now with no problems, but just today this happens. Any advice for me, anyone?

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Hi.

There are reports of select Aha software installer versions not detecting Aha Halo device.

Beside the above, someone has shared in the forum a procedure for proper/clean installation of Aha Halo software:

  1. Uninstall old version of Aha Halo software.
  2. Restart computer.
  3. Delete the remaining directory/folder in which the Aha Halo software was previously installed.
  4. Download the latest software installer manually from Aha Halo website:
    Software Download - Aha Harmony
  5. Install the Aha Halo software using the downloaded installer.
  6. Restart the computer.

For connectivity to work:

  1. Turn Halo off.
  2. Connect Halo to the computer using the cable supplied with Halo.
  3. Ensure that USB-C (small connector) end of the cable is plugged directly into the Halo.
  4. Ensure that the USB-A (large connector) end of the cable is plugged into the computer. Use the USB-A-to-USB-C adapter enclosed with the cable if computer does not have an available USB-A port.
  5. Start Aha software.
  6. Turn Aha Halo on.

I hope this helps. If these steps do not work, much hoping Aha Halo team could help out with this.

Thank you and best of luck.

CB

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Thanks CKB, tried everything again hoping for a different result, but ended up with the same old problem. I’m unable to diagnose this correctly it appears, so hoping for some Halo Tech support soon.

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Update — Now the problem appears to have been the cable. I switched to a generic cable i had lying around, plugged it into my Halo device it appears to have fixed the problem. Hope the problem is resolved completely now. So, I guess now the cable that came with Halo is no good. Hmmm

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My Halo device is recognized by the computer/software only when I plug it in according to these rules:

  1. Ensure that USB-C (small connector) end of the cable is plugged directly into the Halo.
  2. Ensure that the USB-A (large connector) end of the cable is plugged into the computer. Use the USB-A-to-USB-C adapter enclosed with the cable if computer does not have an available USB-A port.

When I reverse the cable connectors, the computer/software stops recognizing Halo.