Halo device not working

[while]

My Halo device is not working all of a sudden, and I’ve tried everything I can think of, using the manual, and switching to different computers and unplugging, replugging the cables, even reset the device, but still all i get is-- no Halo connected. I’ve been using this for weeks now with no problems, but just today this happens. Any advice for me, anyone?

[CKB]

Hi.

There are reports of select Aha software installer versions not detecting Aha Halo device.

Halo will not connect

Same here. First it says there is a new version, click on install but does nothing. I downloaded the new version from the site (what a mistake). The new installation is useless. It doesn’t even read the device. Problem is I don’t have a copy of the older version.

New version (230), Halo not connected

Newest version (230 I think), does “see” the device but does not load device’s database. It says “searching…”, “halo not connected”. When the program starts, it notifies that there is a new version and if I choose to skip version and stay with version 228 which “sees” the device’s database, and If later I check for updates it says “You have the latest update!”.

Beside the above, someone has shared in the forum a procedure for proper/clean installation of Aha Halo software:

1. Uninstall old version of Aha Halo software.
2. Restart computer.
3. Delete the remaining directory/folder in which the Aha Halo software was previously installed.
4. Download the latest software installer manually from Aha Halo website:
   Software Download - Aha Harmony
5. Install the Aha Halo software using the downloaded installer.
6. Restart the computer.

For connectivity to work:

1. Turn Halo off.
2. Connect Halo to the computer using the cable supplied with Halo.
3. Ensure that USB-C (small connector) end of the cable is plugged directly into the Halo.
4. Ensure that the USB-A (large connector) end of the cable is plugged into the computer. Use the USB-A-to-USB-C adapter enclosed with the cable if computer does not have an available USB-A port.
5. Start Aha software.
6. Turn Aha Halo on.

I hope this helps. If these steps do not work, much hoping Aha Halo team could help out with this.

Thank you and best of luck.

CB

[while]

Thanks CKB, tried everything again hoping for a different result, but ended up with the same old problem. I’m unable to diagnose this correctly it appears, so hoping for some Halo Tech support soon.

[while]

Update — Now the problem appears to have been the cable. I switched to a generic cable i had lying around, plugged it into my Halo device it appears to have fixed the problem. Hope the problem is resolved completely now. So, I guess now the cable that came with Halo is no good. Hmmm

[CKB]

My Halo device is recognized by the computer/software only when I plug it in according to these rules:

1. Ensure that USB-C (small connector) end of the cable is plugged directly into the Halo.
2. Ensure that the USB-A (large connector) end of the cable is plugged into the computer. Use the USB-A-to-USB-C adapter enclosed with the cable if computer does not have an available USB-A port.

When I reverse the cable connectors, the computer/software stops recognizing Halo.

[Janey]

I had similar problems with the halo connecting with my new laptop. It was fine in the beginning but now it will not connect.
I noted that the c plug we purchased with the halo did not sit as well as it should in the laptop . Sorry but they aren’t the best quality.
I purchased a new C plug and now it connects as it should.
I hope this helps.

[ahaharmonyofficial]

Please make sure to plug the adapter into the side closest to your computer.