Does anyone have a recommendation for a new USB cord. Customer service suggested I purchase a new one (not theirs due to shipping charges) but the ones that I have tried will not connect to the software.
Hi Kimba, thanks for sharing your question.
For connecting Aha Halo with the software, please make sure the USB cable supports data transfer, not only charging. Some USB cables are designed for charging only and may not work for software connection.
We still recommend using the official Aha USB cable to ensure the best compatibility and connection experience. If you continue to experience connection issues, please feel free to contact our support team and we’ll be happy to help troubleshoot.
Hope you get your Aha Halo connected smoothly soon!