Hi everyone!
We know it can be really frustrating when new software doesn’t work the way it’s supposed to or when an update doesn’t bring the improvements you were expecting. Unfortunately, because there are so many different hardware and software variations in Windows, it’s impossible for us to test every single combination before each release. That means occasional hiccups are bound to happen.
If you run into an issue, we want to hear about it. We’ve made it as easy as possible to let us know. All the feedback methods listed below include sending a program log, which helps our IT and development teams troubleshoot what went wrong. Here’s how you can do that:
- Send Feedback from within the App
If halo is running but something isn’t working as expected, click File > Send Feedback in the menu bar.
You’ll see two default titles: “Bug Report” and “Suggestion.” Feel free to pick one or rename it to anything that makes sense.
In the description box, tell us the steps you took before the problem showed up and describe exactly what you saw. The more details you give, the quicker we can figure out what’s happening.
The Email field is optional. halo logs are anonymous, but if you’d like us to reach out with follow-up questions or let you know when a fix is available, please add your email address here.
At the bottom, you’ll see a “Log” dropdown menu. halo creates a new log file each time it launches (up to 20 files), named by the timestamp of when that session started. They’re listed from newest to oldest. If halo crashed and you’re restarting it just to send a log, the second item is usually the one we need (because the first is the currently running session). Pick the correct log file, click Send, and our IT team will receive all the information.
- If halo Won’t Launch at All
If the app won’t start so you can’t use the built-in feedback feature, just reach out to our Support Team for guidance on how to find and send the log file manually.
That’s it! We really appreciate you taking the time to let us know about any problems, and we’ll do our best to get things working smoothly for you.
Regards,
John White