Software Assistance

General
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Hi everyone!

We know it can be really frustrating when new software doesn’t work the way it’s supposed to or when an update doesn’t bring the improvements you were expecting. Unfortunately, because there are so many different hardware and software variations in Windows, it’s impossible for us to test every single combination before each release. That means occasional hiccups are bound to happen.

If you run into an issue, we want to hear about it. We’ve made it as easy as possible to let us know. All the feedback methods listed below include sending a program log, which helps our IT and development teams troubleshoot what went wrong. Here’s how you can do that:

  1. Send Feedback from within the App

If halo is running but something isn’t working as expected, click File > Send Feedback in the menu bar.

You’ll see two default titles: “Bug Report” and “Suggestion.” Feel free to pick one or rename it to anything that makes sense.

In the description box, tell us the steps you took before the problem showed up and describe exactly what you saw. The more details you give, the quicker we can figure out what’s happening.

The Email field is optional. halo logs are anonymous, but if you’d like us to reach out with follow-up questions or let you know when a fix is available, please add your email address here.

At the bottom, you’ll see a “Log” dropdown menu. halo creates a new log file each time it launches (up to 20 files), named by the timestamp of when that session started. They’re listed from newest to oldest. If halo crashed and you’re restarting it just to send a log, the second item is usually the one we need (because the first is the currently running session). Pick the correct log file, click Send, and our IT team will receive all the information.

  1. If halo Won’t Launch at All

If the app won’t start so you can’t use the built-in feedback feature, just reach out to our Support Team for guidance on how to find and send the log file manually.

That’s it! We really appreciate you taking the time to let us know about any problems, and we’ll do our best to get things working smoothly for you.

Regards,
John White

14 Likes
New version (230), Halo not connected
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I had a proplem. Reported it. Fixed straight away. Brilliant tech customer service :clap:

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my aha halo stopped working just a few months after i received it. i checked the cable and it’s fine. i reset it and nothing changed. it seems like it is frozen. i contacted customer support and sent a video. they said they would send it to the tech dept and was told today i can send it back for repairs. that could take months and the healing that i was experiencing stops. this is so disappointing to me. it was a big investment for only to break in just a few months after receiving it. would sending it back for repairs mean i have to pay for shipping and customs again? has anyone else have this experience?

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Sorry to hear this Diana. I’ll get onto it.

I’ve contacted our customer support to see what’s happening. Expect to hear from someone soon. If not, send me an email directly.

.. John

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התוכית החדשה 20 תוכניות לא עובדות אפילו שהורדתי ותם ללא תקלות ואני מתרשם שיתכן ויש בעיה במכשיר עצמו. תוכנית השינה שהמן התקצר משמעותית הגוף שלי לא מגיב כלל.

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Hello. I have a question. I started cleansing my system with available cleansing programs. Is there a parasite cleanse and how does it work. I see a parasite program, which is 6.11min. how should i run it to remove all parasites? Thank you :slight_smile:

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Parasites
Targets internal parasites and aids the body’s natural cleansing process.

Dear, this program primarily assists the body in eliminating parasites. Individual reactions and effects will vary. You can listen to your body and choose a suitable time each day to participate in this program. If you consistently participate, I believe it will be effective.:smiling_face_with_three_hearts:

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Exactly! The customer service support is next level service, really impressive.

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Re: Diana LaRosa (Jan 14th) and John White’s reply.

This is a perfect example of why I love the whole Spooky2 gang. What a great company and bunch of people! They are so ‘onboard’ to help everyone who reaches out (and to listen to suggestions too). Not very often that one gets a personal reply, or personal help from the person in charge! We are super-fortunate to have someone at the top who obviously cares so very much about individual human beings!!! I see this every time I sign onto the Spooky2 Forum (Peptide discussion group). It’s boosted my faith in humanity about a million percent!! ….. and that’s no small thing!
Thank you John White and thank you to the entire Spooky2 gang, and others who have S2 products and are so willing to share and help so kindly!
And thank you for creating the Aha-Halo. My husband and I were given one as a gift and love it!! It helps - often within mere minutes!!!
A very, super-appreciative Kathryn Lloyd. :slight_smile:

2 Likes