Went through the updates. Uninstalled, reinstalled, added the driver and still had connection issues. I noticed that the end piece on the data cable sent with my Halo was fitting loosely, more loosely than what I had experienced in the past, so I bought another adapter that took the USB A end and turned it int USB C for my Mac. Viola! It works again.
If you’re experiencing connection issues, I would recommend you invest in a couple of these end pieces. They’re pretty cheap on Amazon. The one you get with the Halo is not the best quality. When I looked closer at the adapter, I could see a very fine hairline crack in the plastic.
Just a thought. . .
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Dear, thank you for sharing. I believe your contribution will be helpful to many users encountering similar issues.
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You’re welcome. May I kindly suggest the company reconsider the source for your adapters or perhaps offer consumers an option for the type of cable they would prefer for their kit. The current, included adapters are very low quality. This is the adapter I purchased. The difference is night and day. Amazon.com: UGREEN USB C to USB Adapter 4 Pack, 10Gbps USBC Male to USB 3.2 Female Adapter, Type C USB C Adapter for MacBook Pro,iMac,iPhone 17 16 15 Pro Max,iPad Pro, Thunderbolt 4, Samsung,Space Gray : Cell Phones & Accessories
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Dear, thank you very much for your suggestions. I will take note of them and pass them on to the relevant departments.
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the provided adapters do not work at all. Neither for me, nor my Mac friends. I have an Apple adapter that works perfect.
So sorry you and your Mac friends had problems.
My husband has a Mac and the adapter that came with our Aha-Halo works perfectly.
Hi Skasztan, Everything seems to be working well. I’m wondering that difference it is that you’re noticing. Thanks.