Windows Aha Halo Software still glitchy and can't fix? Here's an older installer that works (version 215)

General
22

Dear, thank you for your question. Version 265 is indeed provided by our official team. You can try running the software as administrator to successfully upgrade. Hope this helps.

23

Thanks for your answer but where can I find this 265 version as it is not on ahaharmony.com?

Thanks again, Nicolae Marinescu

24

And an other thing: after trying couple of time to install (unsuccessfully) the new version I accidentally clicked on “Skip this version” button and now the prompt to install the new version (265) does not appear anymore. After that I uninstalled and reinstalled the the software version 1.3.2 (261) downloaded from the ahaharmony.com and when I open it still the prompt to install the new version (265) did not popped up. Please help! Thank you, Nicolae Marinescu

25

Dear customer, we do not store version files on our official website; they are only available through software updates.

26

  1. Ensure your Aha Halo device is connected to the internet.

  2. Restart your Aha Halo software as administrator.

  3. Press ‘‘Alt’’ + click ‘‘Software Update’’ in the left-hand menu.

    Hope this help~

27

Hi there,

  1. How can I be sure Aha Halo Device or Software is connected to the Internet

  2. I did but no success.

  3. I did but no success.

Please help! Thanks, Nicolae

28

Dear, once your Aha is connected to your computer, you’ve completed the first step. You can then proceed with the next two steps. If that still can not solve your problems, please contact our Support Team support@ahaharmony.com. Thank You~

29

This issue remains unresolved and is becomign impoossible - i have installed the 215 version as suggested at the top of this post and now I cannot even open the app. This is actually no worse than the latest software version which also will not open. So now I am left with a device loaded with 30 programs, cannot delete any or load any new ones. Come on AHA people ypu need to resolve this urgently…..

1 Like
30

Do you have another PC you can install the software on? It could possibly be a PC issue.

31

Hi Robert - yes I do have another PC (HP laptop) but get the same result there as well. However I have a currently successful (but not ideal) workaround which is a variation of the initial one posted above.
I have fully deleted all apps and files related to the Halo (using Revo Uninstaller to find all related files that the standard uninstall does not remove) and found a VERY old version of the zipfile Setup_aha_halo_1.0.0.142.

I have installed from that and have not done any of the software updates that I get prompted with (I press Remind Me Later when prompted) and this works for now as long as I also follow the device connection procedure of

  1. turn off the aha device

  2. attach it to usb port

  3. turn on the aha device

  4. start the PC app

  5. press Remind me later for any software updates…

1 Like
32

Dear friend, you can try downloading the latest version of the Aha Halo software from the official website. Hope this help~

33

Yes, friend. I will forward questions to the relevant departments.

34

This seems ridiculous to have to deal with this. For $500 the device should be loaded and ready to use. I am beyond frustrated that I have to troubleshoot this.

1 Like
35

also this version gives errors