Ejecting halo from laptop

proper way to eject or disengage HALO from cable to laptop? can you just pull it off the cable, or is there a correct way to do it?

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Hi, you can directly unplug the cable after loading the program. There is no special procedure required for this operation.

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thanks .. I assumed that was the case, as it is with the Microgen, but I asked because when I did so I got an error message, the same way you would without ejecting a USB from a computer, but maybe it will be just one time .. an anomaly

Hi friend, I’m sorry that you encountered this situation. You can try to see if it has been fixed. If the problem still exists, you can contact our customer service. Our email is support@ahaharmony.com. We will further assist you. :smiling_face_with_three_hearts: