Left my device charging and found it stuck in "firmware update" mode

I can’t get out of this mode. Tried getting the SW update from the app, but keep getting error messages. How do I get out of this mode? and why did it happen while not connected to the web?
I searched the forum and found another message stating the same, but I didn’t find a solution.

Hi Michali,

Have you resolved the issue? If not, please follow the link below to complete the firmware update:

If you need further assistance, feel free to email us directly at support@ahaharmony.com.